We do offer a Made to Measure service on many items. There is an additional fee of + 30-40% of the marked price to create a new pattern especially for you. We will send you a measurements chart to fill out with details of where to take your measurements. Please contact us if you would like a Made To Measure item.

Please allow 3 - 4 weeks for your order to be made and delivered to you. Your package will arrive in discreet Non branded packaging. To ensure that your package arrives safely, we use Royal Mail Tracked services, or a Courier which means that goods must be signed for when they arrive. You may therefore choose to have the items delivered to a place where somebody can sign for the item. If no one can sign for the item the delivery person will leave a card so that you can collect from your sorting office within 5 days. If you need a discreet delivery please contact us so we can arrange directly with you.

If you need your order faster please contact us.

We highly recommend that you choose the courier service for orders outside the UK, as the couriers are fast and reliable. We do also offer a cheaper service by Royal Mail International postal service which is tracked. All postal costs are borne by the client.

On occasions and during annual holidays such as Christmas a small delay may occur in our delivery times due to studio closures for public holidays and excess orders. We will always inform our clients if there are any delays in making the order. 

Items may be returned or exchanged for the same style in a different size at no additional merchandise charge, but postage and handling will be charged. If items are returned to exchange for a different style, or for a refund, then we reserve the right to charge a restocking fee of up to 15% of the value of the goods returned, to cover inspection, repacking and processing. Each item is specifically made to order for the client. We will only refund money on items that are faulty in manufacture. Where items are returned as unsuitable, we will issue a credit note. Postage will be deducted from the amount credited.

Made to measure items cannot be returned. Specifically adjusted items cannot be returned either.

Underwear items cannot be returned for hygiene reasons these include all pants, slips and thongs.

Please see our full Returns Policy

Orders are produced individually for each customer and we try to get them into production as quickly as possible. For this reason, orders may only be cancelled up to three days after our receipt and confirmation of the order. After this time a cancellation fee of 20% will be charged to cover the cost of materials and labour used in production of the cancelled order. The credit card company charges us cancellation fees, these will be deducted from the final refunded amount and clearly indicated to the customer.

Our latex / rubber clothing is made of latex, a material which can cause a potentially fatal allergic reaction. You must make sure that you do not suffer from latex allergy before buying this type of clothing

Clothing made of latex is delicate and requires special care in storage and handling (see the Latex Care page for full details). Exposure of latex garments to heat, sunlight and moisture can cause the latex to turn white. Coloured and semitransparent latex may stain on exposure to metals, sweat and make-up. Bondinage does not accept responsibility for staining or distortion of latex as these processes are beyond our control. Always handle latex carefully - pulling on tight clothes too enthusiastically can leave permanent fingertip dimples and sharp nails or jewellery can easily puncture the fabric.

Please read our detailed Care of Latex page carefully.

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