IMPORTANT: Please note Bondinage orders are handmade for you and take time, so allow 3- 4 weeks for delivery. If it's urgent send us a message and we will do our best to speed it up.

DELIVERY

Orders will be dispatched within 4 weeks, as every order is handmade to your requirements. Please allow the shipping time in addition to the making time. To ensure that your package arrives safely, in the UK, we use Royal Tracked service, which means that goods must be signed for when they arrive. You may therefore choose to have the items delivered to a place where somebody can sign for the item. If no one can sign for the item the delivery person will leave a card so that you can collect from your sorting office within 5 days.  All postal costs are borne by the client.

International deliveries

We highly recommend selecting the Courier option as its very safe and fast. We do also offer International Royal Mail but please allow the delivery time stated. International Royal mail is a tracked service.

On occasions and during annual holidays such as Christmas a small delay may occur in our delivery times due to studio closures for public holidays. 

RETURNS POLICY

We want you to be happy with your beautiful Bondinage item that has been especially made for you. Items may be returned or exchanged within 14 days of receiving them for the same style in a different size at no additional merchandise charge, but all postage will be charged. If items are returned to exchange for a different style, or for a refund, then we reserve the right to charge a restocking fee of up to 15% of the value of the goods returned, to cover inspection, repacking and processing. Each item is specifically made to order for the client. We will only refund money on items that are faulty in manufacture. Where items are returned as unsuitable, we will issue a credit note. Postage will be deducted from the amount credited.

Please ensure that you give accurate measurements when ordering any made to measure items to ensure that you get the best possible fit from our clothing. Items made up at the customer's request in non-standard colours, or as made-to-measure are not returnable or refundable.

Underwear items cannot be returned for hygiene reasons. These include all slips, knickers, pants and thongs.

Once you receive your order, please ensure that the style, colour and size are as ordered. We recommend that you try on garments over your own clean underwear as, for reasons of hygiene, we are unable to resell such items if they have been worn. Please do not return items that have been tried on with a lube / dressing aid, we are unable to exchange or refund garments that have been tried on with Lubes and dressing aids. If it is necessary to exchange any item, please carefully repack and return it to us within 14 days. We will only accept items that are returned to us in an unworn perfect condition within 14 days of receipt. If you are returning items from outside the UK, please mark clearly on the package and customs declaration that the items are being returned to the manufacturer and have no commercial value £0. This will ensure that customs charges are not incurred. If this is not done and any customs charges incurred will be deducted from the final refund vale.

ORDER CANCELLATION

Orders are produced individually for each customer and we try to get them into production as quickly as possible. For this reason, orders may only be cancelled up to three days after our receipt and confirmation of the order. After this time a cancellation fee of 20% will be charged to cover the cost of materials and labour used in production of the cancelled order. The credit card company charges us cancellation fees, these will be deducted from the final refunded amount and clearly indicated to the customer.